Lessons From Recent Ongoing Crisis Management & Catastrophe Management Mistakes
Biggest Current Mistakes:
- Failure to Put the CEO in Charge of the response—visibly and operationally—or, in the alternative, failure to put a competent CEO in charge of the response.
- Information Delayed Is Information Withheld: Get those dark sites ready and dashboards operating. Disclose, explain, and apologize.
- Litigation Denial: Catastrophes cause litigation tsunamis. Put attorneys who have settled catastrophic cases in charge immediately. They’ll be opposed by a global horde of extremely experienced and collaborating plaintiff’s attorneys.
- Save the Boss a Nickel: Throw a net over the finance department and watch out for the well-meaning penny pinchers as they try to save the boss a nickel or a dime. These people will cost the boss his or her job, and an extra billion dollars.
- Create More Victims: Job #1 is to resolve the victim issues now, and for the next generation or more.
- BP trying to preserve the well rather than stop the oil flow.
- Johnson & Johnson thinking it can still hide behind the urban legends of its 1982 Tylenol performance.
- Toyota continuing to underestimate the media-driven American Congressional paranoia about dangerous cars.
Labels: BP, crisis guru, crisis management, Johnson and Johnson, Toyota, Tylenol